Shipping policy
These terms are provided in English. If you require a Swedish version for your understanding, you may request a translated copy by contacting: contact@nicolaengstroem.com.
Dessa villkor tillhandahålls på engelska. Om du behöver en svensk version för att ta del av informationen kan du begära en översatt kopia genom att kontakta: contact@nicolaengstroem.com
1. Shipping destinations
We currently ship worldwide.
If your location is not listed at checkout, please contact us for assistance.
2. Shipping carriers
Orders are shipped via PostNord or another specified carrier.
The carrier used will depend on destination, package size, and service availability.
3. Processing time
Processing times may vary depending on product type:
• Original artworks: typically dispatched within 5 business days
• Fine art prints: typically dispatched within 5 business days
• Commissioned works: dispatched according to written agreement
We aim to meet stated timeframes, but delays may occur due to high demand, holidays, or carrier-related issues.
4. Shipping costs
Shipping costs are calculated at checkout based on destination, package size and weight.
Any applicable customs duties, import taxes or fees are the responsibility of the customer.
5. Delivery time
Delivery times depend on the carrier and destination.
Estimated delivery times will be provided at checkout, but are not guaranteed.
6. Risk and damage
Risk transfers to the customer upon delivery of the item, in accordance with Swedish consumer protection law.
Visible transport damage must be reported to the carrier within 24 hours of delivery, and we must be notified as well.
Please document any damage with photos.
7. Lost or delayed shipments
If a shipment is significantly delayed, missing, or lost, please contact us and we will assist in resolving the issue with the carrier.
We are not responsible for delays caused by the carrier, customs, or circumstances beyond our control, such as strikes, natural disasters, or technical disruptions.
8. Unclaimed packages
Unclaimed packages will be charged for actual shipping costs plus a handling fee, up to 250 SEK.
Failure to collect a package does not constitute exercising the right of withdrawal.
9. Incorrect address information
Customers are responsible for ensuring that shipping information is correct at the time of purchase.
We are not responsible for packages lost or delayed due to incorrect or incomplete address information provided by the customer.
10. International orders
International shipments may be subject to customs inspections, import duties, or taxes.
These charges are not included in product or shipping prices and are the responsibility of the customer.
Customs processing may also delay delivery times.
11. Returns and exchanges due to shipping issues
If an item arrives damaged, please contact us immediately with photos of the damage and packaging.
All claims must be made within a reasonable time frame.
For full details, please refer to our Return and Refund Policy.
12. Contact
For any shipping-related inquiries, please contact us at:
contact@nicolaengstroem.com
This policy does not limit your statutory rights under Swedish consumer protection law. Full return and complaint terms can be found in our Return & Refund Policy.