Terms of service

These terms are provided in English. If you require a Swedish version for your understanding, you may request a translated copy by contacting: contact@nicolaengstroem.com.

Dessa villkor tillhandahålls på engelska. Om du behöver en svensk version för att ta del av informationen kan du begära en översatt kopia genom att kontakta: contact@nicolaengstroem.com

Applies to purchases of original artworks, fine art prints or commissioned works. 

1. General

These terms and conditions apply to all purchases made from Nicola Engstroem AB (org. nr: 559543-1395). By completing a purchase, you agree to these terms. 

Company information:

Company name: Nicola Engstroem AB

Email: contact@nicolaengstroem.com

Physical address:

Knäppingsborgsgatan 42A

602 26 Norrköping, Sweden

VAT number: Not registered for VAT.

Trade number: 559543-1395

2. Prices & payment

The company is not currently VAT-registered, and no VAT is charged on prices.

Payment is made through the methods offered at checkout. 

Original artworks and commissioned works must be paid in full before delivery, unless otherwise agreed in writing.

We reserve the right to adjust prices and update our assortment without prior notice. 

3. Orders and order confirmation

Once your order is placed, an order confirmation will be sent to the email address you provided. 

It is your responsibility to ensure that the information in the confirmation is correct.

If you notice any errors, please contact us immediately.

4. Delivery

4.1. Delivery times

Delivery times vary depending on product type.

  • Original artworks: typically dispatched within 5 business days
  • Fine art prints: typically dispatched within 5 - 10 business days
  • Commissioned work: delivery time according to written agreement 

Delays may occur due to high demand or carrier related issues. 

We are not liable for damages caused by delays attributable to the carrier.

4.2 Shipping methods

Orders are shipped via PostNord or another specified carrier.

4.3 Transfer of risk

Risk transfers to the customer upon delivery, in accordance with Swedish law customer protection law. 

Visible transport damage must be documented and reported to the carrier within 24 hours of delivery, and we must be notified as well.

5. Right of withdrawal for EU customers

You have a 14-day right of withdrawal under the EU Distance Selling Directive, starting the day you receive the item.

The right of withdrawal does not apply to:

  • Commissioned or custom-made artworks
  • Digital files
  • Services begun with your explicit consent 
  • Original artworks returned in deteriorated condition
  • If exercising your right of withdrawal:

You are responsible for return shipping costs

Items must be returned in original condition and packaging

Any depreciation in value may be deducted as permitted by law

Please contact us before returning any item.

6. Complaints and reklamation

You may make a complaint in accordance with the Swedish Consumer Sales Act. 

Complaints apply only to:

  • Manufacturing defects 
  • Incorrect items
  • Transport related damage (must be reported immediately)
  • Hidden defects discovered and reported within three (3) years of receiving the product

Complaints do not apply to

  • Colour differences between screen and print
  • Minor variations in paper texture or pigments
  • Damages occurring after delivery
  • Handling damage to original artworks once received 

If a complaint is approved, compensation will be provided according to applicable law.

7. Commissioned works & custom orders 

For commissioned artworks, the following applies:

  • 50% of the price is non-refundable once work has begun
  • Final payment is required before delivery
  • Minor creative variations do not constitute grounds for complaint
  • Copyright always remains with the artist
  • A separate commission agreement may be required.

8. Copyright & usage rights

All copyright and reproduction rights belong to Nicola Engstroem AB, regardless of whether you purchase an original artwork or a print.

You receive:

  • The right to own the physical object

You may not:

  • Scan, photograph or reproduce the artwork for resale
  • Create your own prints
  • License, distribute or use the artwork commercially
  • Sell digital copies

Any commercial use requires a separate written licensing agreement.

9. Unclaimed packages

Unclaimed packages will be charged for actual shipping costs plus a handling fee (up to 250 SEK)

Failure to collect a package does not constitute exercising the right of withdrawal.

10. Limitation of liability 

We are not liable for:

  • Indirect or consequential damages
  • Damage caused by the carrier 
  • Interruptions or losses resulting from force majeure such as strikes, natural disasters, or technical disruptions

11. Personal data (GDPR)

Processing of personal data is regulated in our Privacy Policy, available on our website. By completing a purchase, you consent to this processing. 

12. Dispute resolution 

Any disputes or complaints should first be resolved by contacting Nicola Engstroem AB at: contact@nicolaengstroem.com

If a dispute cannot be resolved, you as a customer may contact:

  • The Swedish National Board for Customer Disputes (ARN)
  • EU Online Dispute Resolution (ODR)


Swedish law applies.